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Return Policy

Return Policy

All return inquiries must be sent to info@thelovinashop.com for approval before sending your items. Packages sent without prior approval cannot be guaranteed a refund or exchange.

Color Variations
Please note that all yarn is hand-dyed, and the colors may differ slightly from the photos. Colors can also appear differently depending on your device's display. If you wish to return yarn due to color concerns, it must be shipped back within 30 days of delivery.

  • Shipping costs are non-refundable.
  • If you received free shipping, the original shipping cost will be deducted from your refund.

Matching Skeins
It is the customer's responsibility to ensure enough yarn is purchased at the same time for a project to ensure consistency in skeins. If yarn is purchased at separate times and skeins do not match, this is not eligible for a return or refund.
Hand-dyed yarn should always be purchased in one order to maintain color consistency, as mixtures and recipes may vary, similar to paint batches.

Errors on Our End
If there is an error on our end (e.g., your sales receipt does not match the package you received), we will issue a full refund and cover all shipping costs. If more than 30 days have passed since delivery, you will only be eligible for store credit.

Shipping Returns
Returns must be shipped via USPS, and we recommend adding tracking and insurance. The customer is responsible for the return once it is shipped. We cannot issue refunds or exchanges for returns lost or undelivered in transit.

Exchanges
Exchanges are subject to a $15+ shipping fee. The customer is responsible for both the return shipping cost and the cost to ship the exchanged item.

For any questions or concerns, please contact us at info@thelovinashop.com.

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (okay if plastic was opened). Yarn cannot be cut or wound. Tags must be present and untorn, original condition. 

Additional non-returnable items:
* Gift cards
* Downloadable products such as patterns, Face Masks, Wound Yarn, Special Dyed yarn, & Custom orders.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

* If you received free shipping, the shipping cost will also be deducted from your refund. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@thelovinashop.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Additionally, exclusive colors are also non-refundable.


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@thelovinashop.com for the shipping exchange address.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to the address provided your return approval email.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping Returns

Ensure all billing and shipping address information is accurate. If the billing and/or shipping address entered is incorrect, it will be your responsibility to pay for another shipping label for reshipment.